Really?

Or, how many ineffective options do we really need?

1. Receive post card notification from WADOL regarding license tab renewal

   1. Option 1: go on line and renew

   2. Option 2: go to courthouse with post card, photo ID, check for fee and wait in line to renew

   3. Option 3: send post card and check to county Auditor to renew

   4. Option 4: scan QR code on front of post card to renew

2. Choose Option 1:

   1. reset user id

   2. reset password

   3. provide name

   4. provide driver’s license number

   5. provide SSN

   6. data rejected

   7. recheck data

   8. data rejected

   9. call customer service help line

   10. listen to message regarding a fault in their system; choose service option 1

       1. provide birthdate

       2. provide SSN

   11. listen to message regarding a fault in their system again.

       1. agents are busy. Wait time is 3-8 minutes

       2. call volumes are heavy. Can’t direct your call to an agent. Call back later, please.

3. Abandon Option 1

4. Consider Option 4, but figure that that will likely be as successful as Option 1

5. Consider Option 2, but think, “If I don’t need photo ID to vote, why would I need photo ID to renew license tabs for a car I’ve owned since 2013? Also, do I want to wait in line?”

6. Decide on Option 3. Fortunately, I still have a checkbook, and no photo ID is needed for this option; just the postcard and a check. Plus, no waiting in line.

   1. Make out check

   2. Address envelope and affix postage

   3. Place check in envelope

   4. Discover that postcard will not fit in a standard business envelope

   5. Hope they won’t mind if postcard is folded to fit in envelope.

   6. Wait patiently for the new tabs to be mailed.

7. Final thoughts:

   1. not everyone has a checkbook or a checking account…can you still pay with cash?

   2. not everyone has (or wants) a smart phone so they can scan QR codes

   3. not everyone has a computer

   4. a recent visit to a large retail store parking lot reveals that not everyone renews their vehicle’s license tabs

   5. everyone is not as patient as I am